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Are your supplements allergen free?
Do you test your tablets to see if they dissolve effectively?
Is Maltodextrin safe for diabetics?
Why do you use excipients / added ingredients in some supplements?
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Existing Order and Delivery Queries
Cancelling or Editing a Scheduled Subscription Order
Return an Order
Your Order Has Not Been Delivered
Wrong Item Delivered
Your Order Has Not Been Shipped
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Problems with Website or Placing an Order
Change or Update Payment Card
I can't find what I am looking for on your website?
How do I change the email address on my account?
I'm Having Problems Placing an Order
Can I place an order by telephone?
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Product Quality and Manufacturing
Why do you use added ingredients / excipients such as magnesium stearate in some of your products?
Please can you clarify the allergen warning on your packaging
Is your packaging recyclable?
What is the difference between using standardised extract and whole herb powder?
Why are the capsules a different colour and/or smell from previous bottles I have bought from you?
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Pet Care Products
Vitali-Paws Pet Joint Support
What is the source of the marine chondroitin in Vitali-paws?
What is the Hyaluronic Acid source in Vitali-Paws?
How many scoops does the Vitali-Paws joint support powder contain?
Is there real chicken in the chicken flavouring as my dog is allergic to chicken?
Is Vitali-Paws suitable for diabetic dogs?
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O-mega 369 Omega Oils for Pets
What is the source of the fish oil in O-mega 369 Pet Perfect Omega Oil?
Pet-Pro Pet Probiotics
Is Pet-Pro Pet Probiotic grain free?
What are the sources of the digestive enzymes in Pet-Pro Pet Probiotics?
Are Pet-Pro Pet Probiotics suitable for cats?
What is the quantity of each probiotic strain in Pet-Pro Pet Probiotics?
Can you tell me how Pet-Pro Probiotic tablets are pressed to ensure the active organisms aren't destroyed or rendered inactive?
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K9-Calm Pet Calming
Is K9-Calm pet calming suitable for puppies?
Does K9-Calm Pet Calming contain chicken?
Generally, how long would it take for the K9-Calm Pet Calming to take effect, and for the owner to see changes in the dog?
Nutri-Pooch Pet Multivitamin
Are the ingredients in Nutri-pooch natural or synthetic?
Petrizyme Digestive Enzymes for Pets
What are the levels of enzymes in Petrizyme Digestive Enzymes for pets?
What would you recommend for night sweats related to the menopause?
What would you recommend for hot flushes related to menopause?
What is the best supplement to help with gout?
What are the best supplements to help with joint pain?
Is there anything you produce that could help with wet Age-related Macular Degeneration (AMD)?
What can I take for hair loss?
What is the best supplement for acid reflux?
Plantar Fasciitis eBook
I have not received my Cure Plantar Fasciitis Quickly eBook.
Standard Operating Procedures THC
Accounts & Financial Reporting
How to retrieve product sales from Mercante
How to trace and view batch numbers for products
Food Supplements - FAQs
When should I take 5HTP if using it to help me sleep better?
What is the source of the Activated Charcoal?
Alpha Lipoic Acid
Is the Alpha Lipoic Acid R-ALA (natural) or S-ALA (synthetic)?
Apple Cider Vinegar
What is the Acetic Acid Level of Apple Cider Vinegar Capsules?
Doe your Apple Cider Vinegar contain the mother?
Is there 42mg or 4mg of Astaxanthin in each capsule?
Is it safe to take Biotin 10,000mcg on an ongoing basis?
CLA (Conjugated Linoleic Acid)
CLA (Conjugated Linoleic Acid) Isomers?
What is your CLA (Conjugated Linoleic Acid) derived from?
Cod Liver Oil
Do you know where the cod liver oil is sourced? From what location and is it wild caught?
What steps have been put in place to prevent oxidation of the cod liver oil?
What is the source of the marine collagen?
What type of Collagen is in Collagen Powder Shots?
What is the best time to take Collagen?
What is the molecular weight of the hyaluronic acid used in collagen powder?
Has the marine collagen used been tested for heavy metals?
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What is the fermentation base for CoQ10
What is the iron oxide content of CoQ10 capsules?
Does CoQ10 contain carrageenan?
Is the CoQ10 Ubiquinone or Ubiquinol?
Is it better to take CoQ10 as Ubiquinol or Ubiquinone?
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What is the PAC content of the Cranberry Tablets?
What is the source of the D-Mannose?
Can you use D-Mannose with Antibiotics?
Can I use D-Mannose on my dog?
Evening Primrose Oil
Is your Evening Primrose Oil Cold Pressed?
Is the vitamin E within the Evening Primrose Oil capsules synthetic?
What is the HCA content of Troo Health Garcinia Cambogia?
Is Ginkgo Biloba safe for children?
Would you recommend Ginkgo Biloba for a child with ADHD?
What is the salt content of Glucosamine?
What is the source of your Glucosamine and Chondroitin?
Green Lipped Mussel
What is the content of EPA and DHA in the Green Mussel?
Can I give Green Lipped Mussel to my Dog and if so How Much?
Has the Green Lipped Mussel been steamed?
Where is the Green Lipped Mussel Sourced?
Is your Green Lipped Mussel cold processed?
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What is the caffeine and polyphenol content of green tea?
What is the amount of epigallocatechin gallate (EGCG) in Green Tea?
Is it safe to take 1000 milgram of matcha supplements per day as suggested on your site as I have read more than 800 milgram can cause liver damage?
Immunityn Immune Support
Please name the clinical studies supporting the efficacy of the beta glucans of Wellmune
What is the method of extraction of Krill Oil?
What is the source of your L-Glutamine? Is it fermented?
Where are the raws materials for your L-Tyrosine sourced?
Why is your L-Tyrosine not suitable for vegans?
Is the liquorice deglycyrrhized in LIVPro?
Can I take Troozyme and LIVpro Liver Support at the same time?
Why have the Lycopene Capsules got specks in them?
Why do you use filler in the Lycopene capsules?
What is used to extract the lycopene?
Where is the Maca Root sourced?
Is the Maca Root gelatinised?
Which colour root is your Maca from?
What is the country of origin of the Magnesium Citrate powder?
Is the Magnesium Citrate used synthetic or from natural sources?
What strength are the magnesium capsules? 500mg or 150mg per capsule?
Is the Mangosteen derived from the fruit or the rind?
What is the lead content of Mangosteen?
Methyl Folate Quatrefolic
Does Methyl Folate Quatrefolic contain any allergens?
Please can you clarify the dosage of the folate 600mcg capsules, in terms of what folic acid dosage this equates to?
Can the capsules be split and the powder taken on it's own?
What is the country of origin of the Moringa Capsules?
Multivitamin & Iron
In what form is the vitamin E in Multivitamin & Iron?
Does Multivitamin & Iron contain gluten?
Is NAC gluten free?
What is the NAC derived from?
Is NAC suitable for dogs?
Olive Leaf Extract
Why does your Olive Leaf smell differently and have a different texture to some other brands?
What is the country of origin of your olive leaf extract?
Opti-Mac Focus Eye Support
Does Opti-Mac help with wet Age-related Macular Degeneration (AMD)?
Omega 3 and 369 Fish Oil
Which fish are used in the Omega 3 Fish Oil?
What type of gelatine is used in the capsule shell
Organic Seaweed Complex ioGreen
What is the iodine content of Organic Seaweed ioGreen Complex?
Osteotrition Bone Support
I have a concern regarding the inclusion of Sodium Tetraborate in Osteotrition Bone Support
What is the source of the vitamin K2 in Osteotrition Bone Support?
PQQ Pyrroloquinoline Quinone
Can the PQQ capsules be opened and powder taken direct?
Is your PQQ supplement extracted from fermented bacteria?
Are your probiotics suitable for vegans?
I tried the milk test and it did not work. Does this mean your probiotics are not working?
What is the strain in Saccharomyces Boulardii
How is the olive leaf in the Saccharomyces Boulardii supplement extracted?
Can I take probiotics with a hot drink?
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What colour is the Resveratrol powder in the capsule?
What is the Maltodextrin in brackets immediately after Rosehip Plant Extract in the ingredients?
Is Saccharomyces Boulardii suitable for vegans?
Is Saccharomyces Boulardii lyophilized and will it survive the stomach if I open the capsule and eat it directly?
Is your Saccharomyces Boulardii freeze or heat dried?
Why is the dosage of your Saw Palmetto 2500mg when the maximum recommended daily dosage is 320mg?
What is the lipids/fatty acid content of Saw Palmetto 2500mg?
How is the Saw Palmetto extracted?
What type of vitamin E do you use in Selenium ACE?
Troozyme Digestive Enzymes
What is the Digestive Enzyme activity level per gram of raw material in Troozyme?
How does the targeted release capsule work in Digest-Tonic?
Your Digest-Tonic Digestive Enzymes has 50mg Protease. Can you please advise what this relates to in HUT ?
Why does Digest-Tonic Digestive Enzymes contain wheat/gluten?
What are the oxalate levels in the Turmeric?
Has the Turmeric been tested for Iron content or other heavy metals?
Can I give your Turmeric capsules to my dog?
What is the difference between your organic turmeric and your turmeric extract?
What is the Curcumin content of Turmeric 500mg with Black Pepper 60 Capsules?
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What type of Vitamin B12 do you use?
Your Vitamin B12 seems to be high strength - is it not dangerous?
Vitamin B Complex
Does vitamin B complex contain gluten?
Vitamin C Food Form
Are the ingredients for Vitamin C food form freeze dried?
Exactly how much vitamin C is in each capsule?
Is the vitamin k2 trans form?
Does Vitamin K2 contain any allergens?
Can I use Vitamin K2 with my prescription?
Can children take Vitamin K2?
What other supplements work well with Vitamin K2?
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