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Are your supplements allergen free?
Do you test your tablets to see if they dissolve effectively?
Is Maltodextrin safe for diabetics?
Why do you use excipients / added ingredients in some supplements?
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Existing Order and Delivery Queries
Cancelling or Editing a Scheduled Subscription Order
Return an Order
Your Order Has Not Been Delivered
Wrong Item Delivered
Your Order Has Not Been Shipped
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Problems with Website or Placing an Order
Change or Update Payment Card
I can't find what I am looking for on your website?
How do I change the email address on my account?
My loyalty code won't work on my order
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Product Quality and Manufacturing
Why do you use added ingredients / excipients such as magnesium stearate in some of your products?
Please can you clarify the allergen warning on your packaging
Is your packaging recyclable?
What is the difference between using standardised extract and whole herb powder?
Why are the capsules a different colour and/or smell from previous bottles I have bought from you?
What is the source of the Activated Charcoal?
Alpha Lipoic Acid
Is the Alpha Lipoic Acid R-ALA (natural) or S-ALA (synthetic)?
Apple Cider Vinegar
What is the Acetic Acid Level of Apple Cider Vinegar Capsules?
Is it safe to take Biotin 10,000mcg on an ongoing basis?
CLA (Conjugated Linoleic Acid)
CLA (Conjugated Linoleic Acid) Isomers?
Is the Clove Oil Irradiated?
What is the source of the marine collagen?
What type of Collagen is in Collagen Powder Shots?
What is the best time to take Collagen?
What is the molecular weight of the hyaluronic acid used in collagen powder?
Has the marine collagen used been tested for heavy metals?
What is the fermentation base for CoQ10
What is the iron oxide content of CoQ10 capsules?
Does CoQ10 contain carrageenan?
Is the CoQ10 Ubiquinone or Ubiquinol?
Is it better to take CoQ10 as Ubiquinol or Ubiquinone?
What is the PAC content of the Cranberry Tablets?
What is the source of the D-Mannose?
Can you use D-Mannose with Antibiotics?
Can I use D-Mannose on my dog?
Digest-Tonic Digestive Enzymes
What is the Digestive Enzyme activity level per gram of raw material in Digest-Tonic?
How does the targeted release capsule work in Digest-Tonic?
Your Digest-Tonic Digestive Enzymes has 50mg Protease. Can you please advise what this relates to in HUT ?
What is the HCA content of Troo Health Garcinia Cambogia?
What is the salt content of Glucosamine?
What is the source of your Glucosamine and Chondroitin?
Green Lipped Mussel
What is the content of EPA and DHA in the Green Mussel?
Can I give Green Lipped Mussel to my Dog and if so How Much?
Has the Green Lipped Mussel been steamed?
Where is the Green Lipped Mussel Sourced?
Is your Green Lipped Mussel cold processed?
What is the caffeine and polyphenol content of green tea?
What is the amount of epigallocatechin gallate (EGCG) in Green Tea?
What is the method of extraction of Krill Oil?
What is the source of your L-Glutamine? Is it fermented?
LIVpro Liver and Gallbladder Support
Is the liquorice deglycyrrhized in LIVPro?
Why have the Lycopene Capsules got specks in them?
Why do you use filler in the Lycopene capsules?
Where is the Maca Root sourced?
Is the Maca Root gelatinised?
Which colour root is your Maca from?
Methyl Folate Quatrefolic
Does Methyl Folate Quatrefolic contain any allergens?
Is the Mangosteen derived from the fruit or the rind?
What is the lead content of Mangosteen?
What is the country of origin of the Moringa Capsules?
Multivitamin & Iron
In what form is the vitamin E in Multivitamin & Iron?
Is NAC gluten free?
What is Troo Health NAC derived from?
Is it OK to take Purecalm with prescription medication?
Olive Leaf Extract
Why does your Olive Leaf smell differently and have a different texture to a previous brand I used?
What is the country of origin of your olive leaf extract?
Omega 3 and 369 Fish Oil
Which fish are used in the Omega 3 Fish Oil?
What type of gelatine is used in the capsule shell
Osteotrition Bone Support
I have a concern regarding the inclusion of Sodium Tetraborate in Osteotrition Bone Support
What is the source of the vitamin K2 in Osteotrition Bone Support?
What is the recommended dose for Oxy Powder?
Why is the EU Oxy Powder not as strong as the US version?
Is the Oxy Powder the real version? I received 'Time Released Oxygen Magnesium Compound but wanted 'Oxygen Based Intestinal Cleanser'?
What is the source of the Ceramides?
PQQ Pyrroloquinoline Quinone
Can the PQQ capsules be opened and powder taken direct?
Is your PQQ supplement extracted from fermented bacteria?
Are your probiotics suitable for vegans?
I tried the milk test and it did not work. Does this mean your probiotics are not working?
What is the strain in Saccharomyces Boulardii
How is the olive leaf in the Saccharomyces Boulardii supplement extracted?
Can I take probiotics with a hot drink?
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Does Troo Health Raspberry Ketone contain any dinitrophenol (dnp)?
Is Saccharomyces Boulardii suitable for vegans?
Why is the dosage of your Saw Palmetto 2500mg when the maximum recommended daily dosage is 320mg?
What is the lipids/fatty acid content of Saw Palmetto 2500mg?
How is the Saw Palmetto extracted?
Are your Serrapeptase capsules enteric coated?
What is the source of the Serrapeptase?
What is the country of origin of the Serrapeptase used in the supplement?
When is the best time to take Serrapeptase?
What are the oxalate levels in the Turmeric?
Has the Turmeric been tested for Iron content or other heavy metals?
Can I give your Turmeric capsules to my dog?
Are soy beans in vitamin k2 from a sustainable source, certified by Proterra or RTRS and where is it sourced?
Is the vitamin k2 trans form?
Does Vitamin K2 contain any allergens?
Can I use Vitamin K2 with my prescription?
Can children take Vitamin K2?
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What type of Vitamin B12 do you use?
Vitamin C Food Form
Are the ingredients for Vitamin C food form freeze dried?
Pet Care Products
Vitali-Paws Pet Joint Support
What is the source of the marine chondroitin in Vitali-paws?
What is the Hyaluronic Acid source in Vitali-Paws?
How many scoops does the Vitali-Paws joint support powder contain?
Is there real chicken in the chicken flavouring as my dog is allergic to chicken?
Is Vitali-Paws suitable for diabetic dogs?
O-mega 369 Omega Oils for Pets
What is the source of the fish oil in O-mega 369 Pet Perfect Omega Oil?
Pet-Pro Pet Probiotics
Is Pet-Pro Pet Probiotic grain free?
What are the sources of the digestive enzymes in Pet-Pro Pet Probiotics?
Are Pet-Pro Pet Probiotics suitable for cats?
What is the quantity of each probiotic strain in Pet-Pro Pet Probiotics?
Can you tell me how Pet-Pro Probiotic tablets are pressed to ensure the active organisms aren't destroyed or rendered inactive?
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K9-Calm Pet Calming
Is K9-Calm pet calming suitable for puppies?
Does K9-Calm Pet Calming contain chicken?
Does PetAlive FCV Protect contain lactose?
How many days will a bottle of Cushex last for 48lb dog?
Nutri-Pooch Pet Multivitamin
Are the ingredients in Nutri-pooch natural or synthetic?
What would you recommend for night sweats related to the menopause?
What is the best supplement to help with gout?
What are the best supplements to help with joint pain?
Plantar Fasciitis eBook
I have not received my Cure Plantar Fasciitis Quickly eBook.
Business to Business Trade
How do I set up my own private label range of supplements for my business?
Can we design our own labels for private label?
How do I place a private label order and ensure my labels are on the products sent?
How do I create a new brand name?
General Business Trade FAQs
How do I set up a new trade account for my business?
Selling on Amazon
Can we sell your products on Amazon?
Will you ship stock direct to Fulfilment By Amazon (FBA) for us?