Problems with Website or Placing an Order

Forgotten Password
You can re-set your password by following the instructions on this page: http://www.troohealthcare.com/t-password.aspx The important thing to remember is th...
Mon, 29 Jan, 2018 at 11:46 AM
Change or Update Payment Card
To change your payment card you should do the following: login to your account at  https://www.troohealthcare.com/signin.aspx when logged in click on y...
Mon, 29 Jan, 2018 at 11:49 AM
I can't find what I am looking for on your website?
There are 3 main ways to search for items on our website:  Browse by category by using the Mega Menu bar. Search for specific items using the search...
Wed, 31 Jan, 2018 at 1:58 PM
How do I change the email address on my account?
You can change your email or any other personal details in your account quickly as follows: 1. Login to your account here - https://www.troohealthcare.c...
Thu, 1 Feb, 2018 at 9:18 AM
My loyalty code won't work on my order
Loyalty codes are not for using on your own orders. They are to give out to friends, family, acquaintances etc. If another person uses your loyalty code the...
Fri, 2 Feb, 2018 at 9:40 AM
Can I place an order by telephone?
Yes we can taker your order over the telephone. Please call us on 0845 122 2102 (local rate) or 031 440 7668 and we will be happy to take your order. Our pho...
Fri, 23 Mar, 2018 at 2:23 PM
How do I use my loyalty points?
You can add any loyalty points you have earned from previous orders when checking out. There are 2 opportunities to do this: 1. Shopping Basket - below ...
Fri, 23 Mar, 2018 at 2:27 PM
How do I place a Subscription Recurring order to save 10%?
By putting your repeat orders on a subscription order you can save 10% on every single order and have your favourite supplements automatically delivered to ...
Sun, 8 Apr, 2018 at 8:15 AM
I have not received an order confirmation. Have you received my order?
When you place an order on our site the final page you should see is confirmation of order with an order number. At that point an email should be automatical...
Thu, 22 Nov, 2018 at 4:40 PM