Problems with Website or Placing an Order

Change or Update Payment Card
To change your payment card you should do the following: Login to your account at  https://www.troohealthcare.com/login When logged in click on your acco...
Wed, 27 Apr, 2022 at 9:37 AM
I can't find what I am looking for on your website?
There are 2 main ways to search for items on our website:  Browse by category by using the Mega Menu bar. Search for specific items using the...
Mon, 2 Aug, 2021 at 10:16 AM
How do I change the email address on my account?
You can change your email or any other personal details in your account quickly as follows: 1. Login to your account here - https://www.troohealthcare.c...
Thu, 1 Feb, 2018 at 9:18 AM
I'm Having Problems Placing an Order
To place an order online you simply need to browse our website, add items to your basket and then proceed through the 6 stages of the checkout process. Ther...
Tue, 22 Mar, 2022 at 1:00 PM
Can I place an order by telephone?
Unfortunately due to changes to payment processing regulations we are now unable to service telephone transactions consistently and have thus withdrawn the ...
Tue, 22 Mar, 2022 at 12:58 PM
How do I use my loyalty points?
You can add any loyalty points you have earned from previous orders at stage 4 of the checkout process. If you have points in your account you will see a ti...
Mon, 18 Oct, 2021 at 12:25 PM
How do I place a Subscription Recurring order to save 10%?
By putting your repeat orders on a subscription order you can save 10% on every single order and have your favourite supplements automatically delivered to ...
Mon, 7 Jun, 2021 at 1:40 PM
I have not received an order confirmation. Have you received my order?
When you place an order on our site the final page you should see is confirmation of order with an order number. At that point an email should be automatica...
Mon, 2 Aug, 2021 at 10:17 AM
I live in the Channel Islands so how do I get VAT exemption?
On the Troo Health Care website all our prices are displayed with VAT included. If you live in a VAT free part of the UK such as Guernsey or Jersey then ple...
Wed, 17 Jul, 2019 at 1:27 PM
Forgotten Password
If you are having problems logging in to the website you can recover your password using you can recover your password by clicking the 'Forgot password...
Sat, 30 May, 2020 at 1:47 PM