To place an order online you simply need to browse our website, add items to your basket and then proceed through the checkout process. 

Add Items to Basket

To add an item to your basket just click the 'Add to Basket' button whilst on a product page of something you wish to order. By default this will be set to subscribe and save. If you wish to set up a subscription and save 10%, just choose your delivery interval and click 'Add to Basket. If you only wish to have this delivery, just click on the 'One time puchase' tile, select the number of units you want then click 'Add to basket'.

When you add an item to your basket you are automatically taken to your shopping basket. At this stage you can either choose to 'checkout' or 'continue shopping' if there are other items you want to order. 

If you have a valid discount coupon you wish to use then you should enter it into the 'Discount Code' box and click 'Apply' before checking out. The options available to you in the basket are highlighted in the image below.

If you decide to browse the site for a bit longer you can view your shopping basket and checkout at any time by click the basket icon at the top right of the screen.

The basket will open up on the screen to allow you to go to your basket and/or checkout. This is also a good time to remove an item from your basket if you need to - just click the 'x' next to the product name to remove any item from your order.

The Checkout Process

At the start of the checkout process you will be given an option to sign in (existing customers) or register (new customers. Register is very quick and easy, all you need is your name, email, address and a password. Once it is done, you can manage your account in seconds and will benefit from super speedy ordering, as well as loyalty points on every order. 

Checkout Stage 1 - Billing Address

By default your billing address will be the address you registered with.  If this is correct there is nothing to do. If your shipping address is the same then just make sure the box highlighted in the image is below is ticked and the delivery address will automatically be populated with the billing address. 

If the address shown is not your correct address, click on the dropdown menu and either select the correct address or choose 'New Address'. This will open a window to enter your new address details. When you are ready,  click 'continue'.

Checkout Stage 2 - Shipping Address

You will only see this stage if your billing address and shipping address is different and you unticked the 'Ship to the same address box' in stage 1, otherwise you skip straight to Stage 3

 If you need to choose a different address the process is the same as stage 1 - you can use the dropdown button to select a different address or create a new one. 

Checkout Stage 3 - Shipping Method

Depending on your delivery address and what you have ordered you will be presented with the available delivery options. Choose the delivery method that suits you. 

Remember: we offer free UK delivery on orders over the value of £35 and all Subscribe and Save orders (no matter the value).

Checkout Stage 4 - Reward Points

For any new customers or customers who do not have any loyalty reward points available, you will skip this step and go straight to stage 5.

If you are an existing customer and have existing reward points to use against the order, you will get the option to do so here. If you do not wish to use your points just untick the box.

Checkout Stage 5 - Payment

This is the part of the order you can pay. The payment options available include card payment (Visa, Mastercard, Amex etc), Paypal, Apple Pay (Apple devices using Safari only)and  Google Play (Devices using google browser only). If you have an existing card on file you can also choose this to checkout even quicker.

Please note: if you are setting up a subscribe and save order, paypal will not be available as a payment option as subscription orders can only be managed by card payment.

If you wish to pay by card then click on the 'Card' option and enbter your details as below:

Card users might be taken to a 3D card security screen if your payment card has extra security protection. Please complete this and submit your payment. 

Whichever payment method you choose, once done you should be able to complete your order, at which point you will see an order confirmation page with an order number.

If you do not see an order confirmation page and do not receive a confirmation email, please check the order history in your Troo Health account. If no order is showing, it is likely your order did not complete and your item(s) are likely to be still in your shopping basket. You will need to checkout again.

If you have any problems throughout the process please submit a support ticket and let us know what issues you are having and at what part of the order process.