General FAQs

Default solution folder, feel free to edit or delete it.

Packaging Recycling
The mail postal packs which we use for most of our supplements are HDPE (High-density polyethylene) plastic code 2. The lids are: PP (Polypropylene) plastic...
Mon, 9 Mar, 2020 at 3:14 PM
Are your supplements allergen free?
Whilst we try to keep the most common allergen ingredients to a minimum some of our supplements do contain known allergens. All of our products are clea...
Wed, 3 Jun, 2020 at 4:30 PM
Do you test your tablets to see if they dissolve effectively?
We do disintegration tests on the tablets. The test involves: Running 3 tablets each placed in vertical tubes 25mm x 90mm with a filter mesh of 2mm.  ...
Wed, 31 Jan, 2018 at 2:03 PM
Is Maltodextrin safe for diabetics?
If you have diabetes or insulin resistance, or if your doctor has recommended a low-carbohydrate diet, you should include any maltodextrin you eat in your t...
Wed, 31 Jan, 2018 at 1:13 PM
Why do you use excipients / added ingredients in some supplements?
As a health conscious individual it may be that you have spent some time examining the ingredients in your health supplements - perhaps paying particular at...
Thu, 13 Jun, 2019 at 3:02 PM
How can I be sure your products are safe and are good quality?
All of our supplements are manufactured in the UK to GMP code of practice. These manufacturing procedures ensure that the basic manufacturing practices and ...
Wed, 3 Jun, 2020 at 4:31 PM
Do you incentivise or give any discounts for loyal customers?
At Troo Health we want to make our customers feel special and so offer a loyalty scheme that rewards you for every order you make. Earn points every tim...
Wed, 3 Jun, 2020 at 4:36 PM
I want to send you an email. How do I do that?
To send an email just open a support ticket by clicking the 'New Support Ticket' button within the customer service portal. 
Tue, 24 Apr, 2018 at 8:36 AM
Is it okay put supplement tablets/capsules into a pill case for a week? Or by doing this would it damage their strength, and viability?
Healthfoods are always best kept cool and dry and away from light. Some are more susceptible than others ie probiotics, enzymes, which are usually best store...
Mon, 21 May, 2018 at 2:41 PM
My postcode is wrong - there are 3 extra letters in front of it?
Our website is built on a platform that used counties and county codes as part of the address. The 3 letter county code appears in your account ahead of the...
Thu, 19 Jul, 2018 at 2:23 PM