General FAQs 12

• Packaging Recycling
• Are your supplements allergen free?
• Do you test your tablets to see if they dissolve effectively?
• Is Maltodextrin safe for diabetics?
• Why do you use excipients / added ingredients in some supplements?

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Existing Order and Delivery Queries 10

• Cancelling or Editing a Scheduled Subscription Order
• Return an Order
• Your Order Has Not Been Delivered
• Wrong Item Delivered
• Your Order Has Not Been Shipped

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Problems with Website or Placing an Order 10

• Change or Update Payment Card
• I can't find what I am looking for on your website?
• How do I change the email address on my account?
• My loyalty code won't work on my order
• Can I place an order by telephone?

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Product Quality and Manufacturing 7

• Why do you use added ingredients / excipients such as magnesium stearate in some of your products?
• Please can you clarify the allergen warning on your packaging
• Is your packaging recyclable?
• What is the difference between using standardised extract and whole herb powder?
• Why are the capsules a different colour and/or smell from previous bottles I have bought from you?

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