Subscribe & Save lets you receive your regular supplements automatically and benefit from a 10% discount and free UK delivery. This article explains how your subscription works and how to view and manage it in just a few clicks.

How to find your active subscriptions

Log into your Troo Health Care account and click the account icon in the top right corner. On a laptop or desktop computer select "My THC" and look for the Subscriptions section on the left.

On mobile devices, you shoud just be able to click on 'My THC' at the top of the screen and then select 'Sunscriptions'.

This shows all your active Subscribe & Save orders, their frequency, and the next scheduled delivery date.

How charges work 

Your payment is taken automatically before each order is dispatched, according to the frequency you set when you subscribed. You'll receive an email notification 3 days before each charge goes out, giving you time to pause or cancel if you need to. The charge will appear on your bank or card statement as Troo Health Care.

How to pause or skip a delivery 

Inside the Subscriptions section of your account, you can delay your next delivery or skip it entirely (skip next order) without cancelling. This is useful if you still have product in stock and don't need your next order yet.

You can cancel at any time through your account. Go to the Subscriptions section, find the relevant subscription, and select the option to 'Deactivate'. There's no minimum term and no cancellation fee.

If you've been charged unexpectedly

If you've received a charge you weren't expecting, the most likely reasons are: you subscribed during checkout and the reminder email went to spam; a subscription was reactivated; or the frequency on your subscription is shorter than you expected. Log into your account and check the Subscriptions section to see what's active. If something looks wrong - particularly if you've had more charges than you expected - email us at support@troohealthcare.com straight away and we'll investigate and, where appropriate, arrange a refund.

If you can't see subscriptions in your account

If you're logged in but can't see a Subscriptions section, it's possible your subscription is attached to a different email address. Try logging out and back in with any other email you might have used. Alternatively, contact us and we can look it up for you.

If you don't want to subscribe 

You can always purchase a one-time order without subscribing - make sure to select the single-purchase option (deliver once only) rather than Subscribe & Save on the product page before adding to your basket. If you've accidentally subscribed, you can cancel immediately with no charge beyond the first order.

For any subscription question that isn't covered here, email support@troohealthcare.com. Our team typically responds within one business day.