Existing Order and Delivery Queries

Managing your Subscribe & Save subscription order - charges, cancellations, and changes
Subscribe & Save lets you receive your regular supplements automatically, with a discount on every repeat order, with free UK delivery on every repeat o...
Thu, 30 Apr, 2026 at 11:37 AM
Return an Order
To return a Troo Health product please login to your account, select 'My THC', 'Orders' - navigate to the correct order number and choose th...
Mon, 23 Feb, 2026 at 3:08 PM
Your Order Has Not Been Delivered
We ship orders promptly. Any order that is placed before 1pm Monday to Friday (excluding bank holidays) is shipped same day by the delivery method chosen at...
Wed, 8 Apr, 2026 at 6:52 PM
Wrong Item Delivered
Although it is rare occasionally we may make and error with an order and incorrectly pack an item(s). In this instance please contact us and we will re-send ...
Mon, 29 Jan, 2018 at 12:26 PM
Your Order Has Not Been Shipped
We aim to ship orders the same day they are placed wherever possible. Any order placed before 1pm Monday to Friday (excluding Bank Holidays) is shipped that...
Thu, 30 Apr, 2026 at 3:03 PM
Damaged Item(s)
In the rare event that you receive a damaged item we will work to remedy the situation for you as soon as possible. Please contact us and we will raise a re-...
Mon, 29 Jan, 2018 at 12:32 PM
Missing Item(s)
In the rare event that you receive your order and the full contents are not in the package then please contact us and let us know. We usually ship all items...
Mon, 29 Jan, 2018 at 12:45 PM
If I have a subscription order and the price of the product changes what will I pay?
Each subscription order is charged at the active retail price at the time the order is placed, less your subscription discount. So if we've changed our ...
Thu, 30 Apr, 2026 at 11:41 AM
Where do you ship to and how much does delivery cost?
We ship to all UK addresses. Free UK delivery is available on: Any one-off order over £35 Every repeat subscription order, regardless of value First sub...
Thu, 30 Apr, 2026 at 11:21 AM
How Can I Track My Order?
We ship orders by the service selected during checkout. Full tracking is only available on orders that have selected a fully tracked service. For standard R...
Wed, 8 Apr, 2026 at 6:58 PM