Existing Order and Delivery Queries

Cancelling or Editing a Scheduled Subscription Order
Should you wish you can enable/disable or edit subscription orders very quickly in your online account. To do this: Login - https://www.troohealthcare...
Mon, 29 Jan, 2018 at 11:54 AM
Return an Order
Troo Health Care unconditionally guarantees the quality of our products. If you are not completely satisfied with the quality of our products or if you find...
Mon, 29 Jan, 2018 at 12:01 PM
Your Order Has Not Been Delivered
We ship orders promptly. Any order that is placed before 2pm Monday to Friday (excluding bank holidays) is shipped same day by the delivery method chosen at...
Fri, 23 Mar, 2018 at 2:18 PM
Wrong Item Delivered
Although it is rare occasionally we may make and error with an order and incorrectly pack an item(s). In this instance please contact us and we will re-send ...
Mon, 29 Jan, 2018 at 12:26 PM
Your Order Has Not Been Shipped
We usually ship orders promptly. Any order that is placed before 2pm Monday to Friday (excluding bank holidays) is shipped same day by the delivery method c...
Mon, 29 Jan, 2018 at 12:39 PM
Damaged Item(s)
In the rare event that you receive a damaged item we will work to remedy the situation for you as soon as possible. Please contact us and we will raise a re-...
Mon, 29 Jan, 2018 at 12:32 PM
Missing Item(s)
In the rare event that you receive your order and the full contents are not in the package then please contact us and let us know. We usually ship all items...
Mon, 29 Jan, 2018 at 12:45 PM
Placing an Order
You can place an order either online using our website or by telephone. If you wish to order by telephone please call us on 0845 122 2102 or 031 440 7668 an...
Mon, 29 Jan, 2018 at 12:34 PM
If I have a subscription order and the price of the product changes what will I pay?
When you set up a subscription order we will deliver products you want at the interval you select for delivery. There is a 10% discount on every subscriptio...
Fri, 2 Feb, 2018 at 10:21 AM
How much does delivery cost?
For retail orders we offer free delivery to UK addresses. Free delivery is done by 2nd class mail but there are options to upgrade this if you should requir...
Fri, 30 Mar, 2018 at 4:58 PM