Troo Health Care unconditionally guarantees the quality of our products. If you are not completely satisfied with the quality of our products or if you find that your order contains a wrong item, simply contact us or return your item within 45 days of delivery and we will either exchange or refund your money.
Within 45 days of ordering, you may return any product purchased from Troo Health Care for a 100% cash refund. All that we ask is that you return the item to us in whatever condition it may be in at that time.*
To return an item(s) please login and go to your returns page. You can also access the your returns page from the order history section in your account as follows:
- login to your account.
- click on your name at the top of the screen.
- select the 'Order History' tab.
- click on grey 'Returns' button to the right of any order.
On the returns screen you will see a list of all of the orders you have placed. You need to fill in the details for the relevant order and click 'Return Item' button. Details you need to complete are:
- Return Reason
- Quantity returning
- Tick box if product open
- Choose whether you require a refund or exchange
When you click on 'Return Item' you will be given a Returns Authorisation Number (RMA) and return details. Please quote your RMA number in your return package and return to the address provided in the instructions on the screen.
*** The guarantee on used items is limited to one unit per item. Most of our products provide at least a one month supply so this should be ample time to test the product. If you are returning one or more of the same item we will only refund on one used item plus any un-opened items in re-sellable condition.
You can find more information about returns here: http://www.troohealthcare.com/t-returns.aspx.