All Troo Health Care orders are placed online through our website. We don't offer telephone ordering or phone support - partly because of changes in payment processing regulations that made phone orders impractical to handle securely, and partly so the team can document and resolve every customer enquiry properly through writing.


If you'd like help from a member of our team

The fastest way to reach us is by email:


Both inboxes are monitored by the same team and most enquiries are answered within 24 hours, Monday to Friday.


If you'd like help placing an order yourself

Our step-by-step ordering guide walks through the process. If you've ordered from us before, your email address is already in our system - you can recover your password if you've forgotten it.


If you'd prefer to chat

Our Troo Instant Chat Assistant is available 24/7 on every page of the website - look for the chat icon in the bottom left of the screen. It can answer most product, order, and account questions, and route you to the right team if you need a human to look into something.