We ship orders by the service selected during checkout. Full tracking is only available on orders that have selected a fully tracked service. For standard Royal Mail 24 and Royal Mail 48 services, the tracking number can be used on the Royal Mail website but will only track delivery or attemopted delivery.
If you wish to know delivery information related to your orders this can be found in 3 ways:
- Shipping Confirmation Email - we send out a shipping confirmation email when your order is shipped and delivery information can be found in this
- Your online account - you can login and access your order history from your account page. Click on the 'Details' button for any order you wish to check.
- Contact us - if you are unsure please contact us.
What if you have been sent a tracking number for a non tracked service?
As mentioned previously we share shipping codes for all our shipments via Royal Mail - whether tracked or non tracked. If your order has shipped by standard 24 or 48 mailer services, a delivery number is associated with the shipment but it is NOT fully trackable. For these services only delivery or attempted delivery is tracked.
For standard 24/48 services the delivery number is quite a long code and might look something like this - 3209771890012C71C3DF9. For tracked services the number is shorter and might look like this - UH372532418GB.