Problems with Website or Placing an Order

How do I logout of my account?
To logout of your account click on the account icon at the top right of the screen and click 'logout'
Thu, 29 Jul, 2021 at 9:33 AM
How do I add a discount coupon to my order?
You can add a discount coupon code to your order in the shopping basket during checkout. To enter your shopping basket click on the basket icon at the top r...
Tue, 2 Aug, 2022 at 2:23 PM
How do I remove items from my shopping basket order?
You can remove an item or change the quantity from within your shopping basket - When in your shopping basket change...
Thu, 31 Aug, 2023 at 11:58 AM
I'm not receiving my account password reset emails
If you forget your password to login to your account you can reset it by following the instructions here -
Sun, 15 Aug, 2021 at 8:04 PM
How do I choose to pay by PayPal or card payment?
We offer two payment methods on our website: 1. Direct Card Payment - you can use your credit or debit card securely on the site. This is the default pa...
Tue, 7 Feb, 2023 at 8:39 AM
Why is Paypal not appearing in the payment options during checkout?
We accept PayPal for standard orders but our Subscribe & Save service can only be set up using card payment. If Paypal is not showing during checkout it...
Thu, 24 Nov, 2022 at 6:48 PM
What is 3D secure and why am I being asked for an authentication code?
3D Secure authentication is a fraud prevention measure designed to add an extra layer of security when you make online purchases. When you go to pay on a we...
Wed, 18 Jan, 2023 at 2:05 PM
How to change your password on your Troo Health account
To change your password you need to navigate to your account page. To do this click on the person icon at the top of right side of the screen and select ...
Wed, 6 Sep, 2023 at 1:52 PM
How do I change the quantity of an item in my shopping basket?
To change the quantity of an item in your shopping basket, simply click on the quantity, delete the number in the box and type in the number of the quantity...
Mon, 10 Jul, 2023 at 10:50 AM
How to register with Troo Health Care
Please view the attached video which will show you step by step how to register on the Troo Health Care website. 00:00: 00:02: 00:05: 00:08: 00:11: 00...
Tue, 24 Oct, 2023 at 12:23 PM