Problems with Website or Placing an Order

How do I logout of my account?
To logout of your account click on the account icon at the top right of the screen and click 'logout'
Thu, 29 Jul, 2021 at 9:33 AM
How do I add a discount coupon to my order?
You can add a discount coupon code to your order in the shopping basket during checkout. To enter your shopping basket click on the basket icon at the top r...
Tue, 2 Aug, 2022 at 2:23 PM
How do I remove items from my shopping basket order?
If you wish to remove items from your shopping basket there are 2 ways to do this: 1. Click on the shopping basket icon in the top right of the screen. ...
Tue, 2 Aug, 2022 at 2:22 PM
I'm not receiving my account password reset emails
If you forget your password to login to your account you can reset it by following the instructions here - https://www.troohealthcare.com/how-to-recover-you...
Sun, 15 Aug, 2021 at 8:04 PM
I want to pay by card and not use PayPal
If you wish to pay by direct card payment simply choose 'Credit/Debit Card' as your payment option during stage 4 of checkout. Once you have made ...
Mon, 22 Nov, 2021 at 6:18 AM
Why is Paypal not appearing in the payment options during checkout?
We accept PayPal for standard orders but our Subscribe & Save service can only be set up using card payment. If Paypal is not showing during checkout it...
Thu, 24 Nov, 2022 at 6:48 PM