Existing Order and Delivery Queries

Cancelling or Editing a Scheduled Subscription Order
You can enable/disable or edit subscription orders very quickly in your online account. To do this: 00:00: 00:02: 00:05: 00:08: 00:12: 00:16: 00:19: ...
Wed, 1 Nov, 2023 at 11:02 AM
Return an Order
To return an item(s) please login to your account and navigate to 'Your Account Page > Orders'. Click the Return Item(s) button beside the comple...
Wed, 11 May, 2022 at 4:43 PM
Your Order Has Not Been Delivered
We ship orders promptly. Any order that is placed before 2pm Monday to Friday (excluding bank holidays) is shipped same day by the delivery method chosen at...
Fri, 23 Mar, 2018 at 2:18 PM
Wrong Item Delivered
Although it is rare occasionally we may make and error with an order and incorrectly pack an item(s). In this instance please contact us and we will re-send ...
Mon, 29 Jan, 2018 at 12:26 PM
Your Order Has Not Been Shipped
We usually ship orders promptly. Any order that is placed before 2pm Monday to Friday (excluding bank holidays) is shipped same day by the delivery method c...
Mon, 29 Jan, 2018 at 12:39 PM
Damaged Item(s)
In the rare event that you receive a damaged item we will work to remedy the situation for you as soon as possible. Please contact us and we will raise a re-...
Mon, 29 Jan, 2018 at 12:32 PM
Missing Item(s)
In the rare event that you receive your order and the full contents are not in the package then please contact us and let us know. We usually ship all items...
Mon, 29 Jan, 2018 at 12:45 PM
If I have a subscription order and the price of the product changes what will I pay?
When you set up a subscription order we will deliver products you want at the interval you select for delivery. There is a 10% discount on every subscriptio...
Fri, 2 Feb, 2018 at 10:21 AM
Where do you ship to and how much does delivery cost?
We offer free delivery to all UK addresses. Free delivery is done by 1st class mail but there are options to upgrade this if you should require a different ...
Mon, 30 May, 2022 at 9:50 AM
How Can I Track My Order?
We ship orders by the service selected during checkout. Full tracking is only available on orders that have selected a fully tracked service. For standard f...
Tue, 2 Aug, 2022 at 2:24 PM